AI is already part of everyday insurance work. The hard question is now how to make it useful at scale without losing judgment or trust. In this episode, Eduardo D’Alma speaks with Bettina Dietsche, Group Chief People and Culture Officer at Allianz, and Isabelle Kokoschka, Global Head of Learning and Skills Management at Allianz, about how AI is changing workflows, leadership and roles across the organization. They discuss trust, culture and fear, why learning has to move into application, and why leaders need to model the change themselves. From claims and actuarial work to HR and recruiting, they describe how AI is reducing routine processing and creating more room for judgment, empathy and better decisions across 160,000 people.