11.06.2026 • 14 Min.

What is the foundation to becoming a great listener? This is the reflection episode following The Talking Reflex. It's designed to be practised, not just listened to. You'll hear a difficult conversation twice. Once with a manager who performs all the right listening moves and misses everything that matters, and once with a manager who actually wants to understand. The difference between them is the intention the manager came with. From there we get into two practices you can start using this week. The intention check, which is about catching what you really want from a conversation before it runs away with you, and four moves for asking better questions.