06.05.2021 • 31 Min.

A mini series of agile communication would be incomplete without discussing the concept of great customer service. I reached out to the hospitality industry for some honest and open insights. We touched on body language, getting facial expressions behind those masks, managing social distancing with a smile and how to keep your staff loyal, engaged and the proud face of your organisation or brand even when frustration sets in and the pay isn't anything to write home about.