ab 16 • Audiobook • 04:15:28 • Januar 1995

Never be at a loss for words again! Is verbal abuse ruining your business, your personal life, or even your physical and emotional health? With a little help from this recording, you won't have to put up with it anymore. This audio will show you how to create an environment in which verbal abuse almost never happens, and how to take complete control of your language behavior. Once you've mastered the techniques, you'll be able to defuse a verbal attack before it can even be completed, and deal effectively with the rare attack that cannot be avoided. ©1995 by Dove Audio, Inc. (P)1995 by Dove Audio, Inc.